PRIVACY INFORMATION

Cosmic Flavours understands how important it is to treat data the correct way inline with GDPR. 

We may collect and process the following data about you:

• Information you provide to us while using our site. This includes information provided at the time of registering an account, subscribing to our newsletter or requesting further services and/or information from us.
• We may also ask you for information when you report a problem with our site.
• If you contact us through your account or a contact form.
• Details of transactions you carry out through our site and the fulfilment of any order.
 

IP ADDRESSES

We may collect information about your computer, including your IP address, operating system and browser type. This data is processed for the purposes of fraud prevention, for various administrative purposes and allows us to create a website which works on your chosen platform. This information may also be used to promote certain offers and advertisements according to your general location.

YOUR INFORMATION

We do not pass on customer information to third parties. Information stored via your login account is only seen by Cosmic Flavours Ltd employees. We will not contact you unless you choose to sign up to any communication services by us. We understand how important privacy is giving our customers full confidence in the services we provide. Please note we are unable to view your saved card payment options.

 

COOKIES

 

Cookies are used to obtain information about your general internet, cookies are stored on your browser or the hard drive of your computer. They are text files which helps us improve our site, to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate, whereas others are aimed at enhancing and personalising your user experience.

INFORMATION COLLECTED BY OUR COOKIES MAY BE USED IN THE FOLLOWING WAY:

 

  • To tailor advertisements or promotions you receive. We may also personalise our service based on the type of computer system you use, together with the purchase pattern of other customers who may have looked at similar products to you. We may also provide you with advertisements which may be customised using information such as the search terms you use on our site.
  • We may use navigational information about where you go on our site to better understand how our users use cosmicflavours.com. We use this to ensure the product offerings presented to you are relevant.
  • We do not use any data about where you go when you leave our website.
  • If you have found our site by clicking on an advert we will be able to see from which site you came from.
  • We may collect information on how frequently you visit the site and the type of products and/or services you view.

 

NECESSARY COOKIES

 

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website, remembering how far you are through checkout, making sure that cosmicflavours.com looks consistent or remembering what’s in your basket. Without these cookies, many of the basic functionalities of our website will not work correctly.

 

PERFORMANCE COOKIES

 

These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and the pages they don’t. This understanding enables Cosmic Flavours to continually improve the experience we deliver to you, we strive to make our site easy to use and include content relevant to our customers. These cookies don’t collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous.

 

FUNCTIONALITY COOKIES

 

These cookies allow the website to remember the choices you make as you browse the site. They provide more enhanced and personal features. The information collected is anonymised and the usage only relates to cosmicflavours.com – they cannot track your browsing activity on other websites once you’ve departed cosmicflavours.com

 

ADVERTISING OR TARGETING COOKIES

 

These cookies are used to deliver adverts more relevant to you by analysing your onsite browsing behaviour. They can also provide caps on the number of times you might see an advert – to hopefully stop them becoming annoying and repetitive. These cookies remember you have visited us, tracks products you may have looked at.

 

By using this site, you agree to our use of cookies in the manner outlined above. If you do not wish to receive tailored advertising, you can withdraw this consent at any time by changing your browser settings to reject cookies.

 

Please note that it is not a good idea to reject all cookies as this could prevent you from gaining full use of this site. To learn more about cookies click here, or to disable them click here.

 

PAYMENT PROCESSING

 

Cosmic Flavours does not hold any bank details or card processing data. We have chosen SagePay and PayPay as our card payment processors of choice.  We accept all major Credit and Debit Cards including  We are unable to view any card payment details added to your account.

 

We offer Invoicing for agreed credit accounts. If you are a LTD company with 3 years trading history and would like to apply for a credit account you can do so by completing our application form here

 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page.

If you have any questions regarding our privacy policy or would like a copy of the information we hold, please contact us directly.